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# This file was auto-generated by Fern from our API Definition.
import typing
from json.decoder import JSONDecodeError
from ..core.api_error import ApiError
from ..core.client_wrapper import AsyncClientWrapper, SyncClientWrapper
from ..core.http_response import AsyncHttpResponse, HttpResponse
from ..core.jsonable_encoder import jsonable_encoder
from ..core.request_options import RequestOptions
from ..core.serialization import convert_and_respect_annotation_metadata
from ..core.unchecked_base_model import construct_type
from ..errors.unauthorized_error import UnauthorizedError
from ..tickets.types.ticket_type import TicketType
from ..types.create_ticket_type_request import CreateTicketTypeRequest
from ..types.error import Error
from ..types.ticket_type_list import TicketTypeList
from .types.update_ticket_type_request_category import UpdateTicketTypeRequestCategory
# this is used as the default value for optional parameters
OMIT = typing.cast(typing.Any, ...)
class RawTicketTypesClient:
def __init__(self, *, client_wrapper: SyncClientWrapper):
self._client_wrapper = client_wrapper
def list(self, *, request_options: typing.Optional[RequestOptions] = None) -> HttpResponse[TicketTypeList]:
"""
You can get a list of all ticket types for a workspace.
Parameters
----------
request_options : typing.Optional[RequestOptions]
Request-specific configuration.
Returns
-------
HttpResponse[TicketTypeList]
successful
"""
_response = self._client_wrapper.httpx_client.request(
"ticket_types",
method="GET",
request_options=request_options,
)
try:
if 200 <= _response.status_code < 300:
_data = typing.cast(
TicketTypeList,
construct_type(
type_=TicketTypeList, # type: ignore
object_=_response.json(),
),
)
return HttpResponse(response=_response, data=_data)
if _response.status_code == 401:
raise UnauthorizedError(
headers=dict(_response.headers),
body=typing.cast(
Error,
construct_type(
type_=Error, # type: ignore
object_=_response.json(),
),
),
)
_response_json = _response.json()
except JSONDecodeError:
raise ApiError(status_code=_response.status_code, headers=dict(_response.headers), body=_response.text)
raise ApiError(status_code=_response.status_code, headers=dict(_response.headers), body=_response_json)
def create(
self,
*,
request: typing.Optional[CreateTicketTypeRequest] = None,
request_options: typing.Optional[RequestOptions] = None,
) -> HttpResponse[typing.Optional[TicketType]]:
"""
You can create a new ticket type.
> 📘 Creating ticket types.
>
> Every ticket type will be created with two default attributes: _default_title_ and _default_description_.
> For the `icon` propery, use an emoji from [Twemoji Cheatsheet](https://twemoji-cheatsheet.vercel.app/)
Parameters
----------
request : typing.Optional[CreateTicketTypeRequest]
request_options : typing.Optional[RequestOptions]
Request-specific configuration.
Returns
-------
HttpResponse[typing.Optional[TicketType]]
Ticket type created
"""
_response = self._client_wrapper.httpx_client.request(
"ticket_types",
method="POST",
json=convert_and_respect_annotation_metadata(
object_=request, annotation=CreateTicketTypeRequest, direction="write"
),
headers={
"content-type": "application/json",
},
request_options=request_options,
omit=OMIT,
)
try:
if _response is None or not _response.text.strip():
return HttpResponse(response=_response, data=None)
if 200 <= _response.status_code < 300:
_data = typing.cast(
typing.Optional[TicketType],
construct_type(
type_=typing.Optional[TicketType], # type: ignore
object_=_response.json(),
),
)
return HttpResponse(response=_response, data=_data)
if _response.status_code == 401:
raise UnauthorizedError(
headers=dict(_response.headers),
body=typing.cast(
Error,
construct_type(
type_=Error, # type: ignore
object_=_response.json(),
),
),
)
_response_json = _response.json()
except JSONDecodeError:
raise ApiError(status_code=_response.status_code, headers=dict(_response.headers), body=_response.text)
raise ApiError(status_code=_response.status_code, headers=dict(_response.headers), body=_response_json)
def get(
self, ticket_type_id: str, *, request_options: typing.Optional[RequestOptions] = None
) -> HttpResponse[typing.Optional[TicketType]]:
"""
You can fetch the details of a single ticket type.
Parameters
----------
ticket_type_id : str
The unique identifier for the ticket type which is given by Intercom.
request_options : typing.Optional[RequestOptions]
Request-specific configuration.
Returns
-------
HttpResponse[typing.Optional[TicketType]]
Ticket type found
"""
_response = self._client_wrapper.httpx_client.request(
f"ticket_types/{jsonable_encoder(ticket_type_id)}",
method="GET",
request_options=request_options,
)
try:
if _response is None or not _response.text.strip():
return HttpResponse(response=_response, data=None)
if 200 <= _response.status_code < 300:
_data = typing.cast(
typing.Optional[TicketType],
construct_type(
type_=typing.Optional[TicketType], # type: ignore
object_=_response.json(),
),
)
return HttpResponse(response=_response, data=_data)
if _response.status_code == 401:
raise UnauthorizedError(
headers=dict(_response.headers),
body=typing.cast(
Error,
construct_type(
type_=Error, # type: ignore
object_=_response.json(),
),
),
)
_response_json = _response.json()
except JSONDecodeError:
raise ApiError(status_code=_response.status_code, headers=dict(_response.headers), body=_response.text)
raise ApiError(status_code=_response.status_code, headers=dict(_response.headers), body=_response_json)
def update(
self,
ticket_type_id: str,
*,
name: typing.Optional[str] = OMIT,
description: typing.Optional[str] = OMIT,
category: typing.Optional[UpdateTicketTypeRequestCategory] = OMIT,
icon: typing.Optional[str] = OMIT,
archived: typing.Optional[bool] = OMIT,
is_internal: typing.Optional[bool] = OMIT,
request_options: typing.Optional[RequestOptions] = None,
) -> HttpResponse[typing.Optional[TicketType]]:
"""
You can update a ticket type.
> 📘 Updating a ticket type.
>
> For the `icon` propery, use an emoji from [Twemoji Cheatsheet](https://twemoji-cheatsheet.vercel.app/)
Parameters
----------
ticket_type_id : str
The unique identifier for the ticket type which is given by Intercom.
name : typing.Optional[str]
The name of the ticket type.
description : typing.Optional[str]
The description of the ticket type.
category : typing.Optional[UpdateTicketTypeRequestCategory]
Category of the Ticket Type.
icon : typing.Optional[str]
The icon of the ticket type.
archived : typing.Optional[bool]
The archived status of the ticket type.
is_internal : typing.Optional[bool]
Whether the tickets associated with this ticket type are intended for internal use only or will be shared with customers. This is currently a limited attribute.
request_options : typing.Optional[RequestOptions]
Request-specific configuration.
Returns
-------
HttpResponse[typing.Optional[TicketType]]
Ticket type updated
"""
_response = self._client_wrapper.httpx_client.request(
f"ticket_types/{jsonable_encoder(ticket_type_id)}",
method="PUT",
json={
"name": name,
"description": description,
"category": category,
"icon": icon,
"archived": archived,
"is_internal": is_internal,
},
headers={
"content-type": "application/json",
},
request_options=request_options,
omit=OMIT,
)
try:
if _response is None or not _response.text.strip():
return HttpResponse(response=_response, data=None)
if 200 <= _response.status_code < 300:
_data = typing.cast(
typing.Optional[TicketType],
construct_type(
type_=typing.Optional[TicketType], # type: ignore
object_=_response.json(),
),
)
return HttpResponse(response=_response, data=_data)
if _response.status_code == 401:
raise UnauthorizedError(
headers=dict(_response.headers),
body=typing.cast(
Error,
construct_type(
type_=Error, # type: ignore
object_=_response.json(),
),
),
)
_response_json = _response.json()
except JSONDecodeError:
raise ApiError(status_code=_response.status_code, headers=dict(_response.headers), body=_response.text)
raise ApiError(status_code=_response.status_code, headers=dict(_response.headers), body=_response_json)
class AsyncRawTicketTypesClient:
def __init__(self, *, client_wrapper: AsyncClientWrapper):
self._client_wrapper = client_wrapper
async def list(
self, *, request_options: typing.Optional[RequestOptions] = None
) -> AsyncHttpResponse[TicketTypeList]:
"""
You can get a list of all ticket types for a workspace.
Parameters
----------
request_options : typing.Optional[RequestOptions]
Request-specific configuration.
Returns
-------
AsyncHttpResponse[TicketTypeList]
successful
"""
_response = await self._client_wrapper.httpx_client.request(
"ticket_types",
method="GET",
request_options=request_options,
)
try:
if 200 <= _response.status_code < 300:
_data = typing.cast(
TicketTypeList,
construct_type(
type_=TicketTypeList, # type: ignore
object_=_response.json(),
),
)
return AsyncHttpResponse(response=_response, data=_data)
if _response.status_code == 401:
raise UnauthorizedError(
headers=dict(_response.headers),
body=typing.cast(
Error,
construct_type(
type_=Error, # type: ignore
object_=_response.json(),
),
),
)
_response_json = _response.json()
except JSONDecodeError:
raise ApiError(status_code=_response.status_code, headers=dict(_response.headers), body=_response.text)
raise ApiError(status_code=_response.status_code, headers=dict(_response.headers), body=_response_json)
async def create(
self,
*,
request: typing.Optional[CreateTicketTypeRequest] = None,
request_options: typing.Optional[RequestOptions] = None,
) -> AsyncHttpResponse[typing.Optional[TicketType]]:
"""
You can create a new ticket type.
> 📘 Creating ticket types.
>
> Every ticket type will be created with two default attributes: _default_title_ and _default_description_.
> For the `icon` propery, use an emoji from [Twemoji Cheatsheet](https://twemoji-cheatsheet.vercel.app/)
Parameters
----------
request : typing.Optional[CreateTicketTypeRequest]
request_options : typing.Optional[RequestOptions]
Request-specific configuration.
Returns
-------
AsyncHttpResponse[typing.Optional[TicketType]]
Ticket type created
"""
_response = await self._client_wrapper.httpx_client.request(
"ticket_types",
method="POST",
json=convert_and_respect_annotation_metadata(
object_=request, annotation=CreateTicketTypeRequest, direction="write"
),
headers={
"content-type": "application/json",
},
request_options=request_options,
omit=OMIT,
)
try:
if _response is None or not _response.text.strip():
return AsyncHttpResponse(response=_response, data=None)
if 200 <= _response.status_code < 300:
_data = typing.cast(
typing.Optional[TicketType],
construct_type(
type_=typing.Optional[TicketType], # type: ignore
object_=_response.json(),
),
)
return AsyncHttpResponse(response=_response, data=_data)
if _response.status_code == 401:
raise UnauthorizedError(
headers=dict(_response.headers),
body=typing.cast(
Error,
construct_type(
type_=Error, # type: ignore
object_=_response.json(),
),
),
)
_response_json = _response.json()
except JSONDecodeError:
raise ApiError(status_code=_response.status_code, headers=dict(_response.headers), body=_response.text)
raise ApiError(status_code=_response.status_code, headers=dict(_response.headers), body=_response_json)
async def get(
self, ticket_type_id: str, *, request_options: typing.Optional[RequestOptions] = None
) -> AsyncHttpResponse[typing.Optional[TicketType]]:
"""
You can fetch the details of a single ticket type.
Parameters
----------
ticket_type_id : str
The unique identifier for the ticket type which is given by Intercom.
request_options : typing.Optional[RequestOptions]
Request-specific configuration.
Returns
-------
AsyncHttpResponse[typing.Optional[TicketType]]
Ticket type found
"""
_response = await self._client_wrapper.httpx_client.request(
f"ticket_types/{jsonable_encoder(ticket_type_id)}",
method="GET",
request_options=request_options,
)
try:
if _response is None or not _response.text.strip():
return AsyncHttpResponse(response=_response, data=None)
if 200 <= _response.status_code < 300:
_data = typing.cast(
typing.Optional[TicketType],
construct_type(
type_=typing.Optional[TicketType], # type: ignore
object_=_response.json(),
),
)
return AsyncHttpResponse(response=_response, data=_data)
if _response.status_code == 401:
raise UnauthorizedError(
headers=dict(_response.headers),
body=typing.cast(
Error,
construct_type(
type_=Error, # type: ignore
object_=_response.json(),
),
),
)
_response_json = _response.json()
except JSONDecodeError:
raise ApiError(status_code=_response.status_code, headers=dict(_response.headers), body=_response.text)
raise ApiError(status_code=_response.status_code, headers=dict(_response.headers), body=_response_json)
async def update(
self,
ticket_type_id: str,
*,
name: typing.Optional[str] = OMIT,
description: typing.Optional[str] = OMIT,
category: typing.Optional[UpdateTicketTypeRequestCategory] = OMIT,
icon: typing.Optional[str] = OMIT,
archived: typing.Optional[bool] = OMIT,
is_internal: typing.Optional[bool] = OMIT,
request_options: typing.Optional[RequestOptions] = None,
) -> AsyncHttpResponse[typing.Optional[TicketType]]:
"""
You can update a ticket type.
> 📘 Updating a ticket type.
>
> For the `icon` propery, use an emoji from [Twemoji Cheatsheet](https://twemoji-cheatsheet.vercel.app/)
Parameters
----------
ticket_type_id : str
The unique identifier for the ticket type which is given by Intercom.
name : typing.Optional[str]
The name of the ticket type.
description : typing.Optional[str]
The description of the ticket type.
category : typing.Optional[UpdateTicketTypeRequestCategory]
Category of the Ticket Type.
icon : typing.Optional[str]
The icon of the ticket type.
archived : typing.Optional[bool]
The archived status of the ticket type.
is_internal : typing.Optional[bool]
Whether the tickets associated with this ticket type are intended for internal use only or will be shared with customers. This is currently a limited attribute.
request_options : typing.Optional[RequestOptions]
Request-specific configuration.
Returns
-------
AsyncHttpResponse[typing.Optional[TicketType]]
Ticket type updated
"""
_response = await self._client_wrapper.httpx_client.request(
f"ticket_types/{jsonable_encoder(ticket_type_id)}",
method="PUT",
json={
"name": name,
"description": description,
"category": category,
"icon": icon,
"archived": archived,
"is_internal": is_internal,
},
headers={
"content-type": "application/json",
},
request_options=request_options,
omit=OMIT,
)
try:
if _response is None or not _response.text.strip():
return AsyncHttpResponse(response=_response, data=None)
if 200 <= _response.status_code < 300:
_data = typing.cast(
typing.Optional[TicketType],
construct_type(
type_=typing.Optional[TicketType], # type: ignore
object_=_response.json(),
),
)
return AsyncHttpResponse(response=_response, data=_data)
if _response.status_code == 401:
raise UnauthorizedError(
headers=dict(_response.headers),
body=typing.cast(
Error,
construct_type(
type_=Error, # type: ignore
object_=_response.json(),
),
),
)
_response_json = _response.json()
except JSONDecodeError:
raise ApiError(status_code=_response.status_code, headers=dict(_response.headers), body=_response.text)
raise ApiError(status_code=_response.status_code, headers=dict(_response.headers), body=_response_json)