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I am not receiving account reset information. · Issue #28338 · keybase/client · GitHub
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I am not receiving account reset information. #28338

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Description

@wmasmussen

Describe the bug
I am not receiving the account refresh option email/text after clearing cache not realizing logging in would be an issue. This occurred after I was unsuccessful in setting up my website verification.

Username: billydabutcha
Platform: Mobile
Device: Pixel 8 Pro
App Version: Latest
Android Version: 15

I JUST signed up, and I don't recall it asking for email address/phone. I assumed it was pulling this info automatically as many other apps do.

To Reproduce
Steps to reproduce the behavior:

Sign up for an account

Edit profile.

Link reddit.

Start to Link GitHub.

Click back because you forgot to copy the text.

Observe: Can't get back to Link GitHub.

Go back to profile.

Revoke GitHub

Link GitHub successfully.

Start the linking website process.

Choose DNS

Click the back button.

Attempt to click txt file.

Observe: Cannot choose this option.

Go back to profile.

Revoke website

Attempt again to link website.

Observe: Cannot link website, doesn't open.

Close the app, force stop app. Clear cache for app.

Go back in and try to link website.

Observe: Option still doesn't open.

Force stop app. Clear cache. Clear storage.

Go to app.

Attempt to log in.

Choose I don't have access to devices or paper.

Choose option to have it text you.

Choose option to have it resend.

Observe: Nothing ever comes

Expected behavior

Clicking back shouldn't break the verification prompts.

Revoking access to website shouldn't break the ability to add a website.

Asking the app to send a recovery link should work.

If email address / phone number are not autopulled this should be required information during setup.

Screenshots

Additional numbers
The number 345567

Activity

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