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"Fix now" button does not solve "A problem has been detected with your thumbnail cache." · Issue #3863 · linuxmint/nemo · GitHub
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"Fix now" button does not solve "A problem has been detected with your thumbnail cache." #3863

Open

Description

@cweiske

Distribution

Debian 13

Package version

6.4.5

Frequency

Always

Bug description

After upgrading to Debian 13, Nemo always showed the following error:

A problem has been detected with your thumbnail cache. Fixing it will require administrative privileges.
Fix now | Dismiss

Clicking the "Fix now" button did not help; I entered the root password but nothing was solved.

What solved the problem was manually deleting the thumbnail cache (without root privileges!) at ~/.cache/thumbnails. I'd expect that the "Fix now" button would try that solution.

Steps to reproduce

  1. Open Nemo
  2. See the error

Expected behavior

The "Fix now" button should also try to delete the thumbnail directory at ~/.cache/thumbnails.

Additional information

I can't tell what the actual problem with the thumbnails cache dir was because I deleted it.

This is different from #3447 because that one is for NFS, and the problem reappears. Mine did not reappear.

Activity

  1. cweiske commented on Oct 22, 2026

    @cweiske
    Author

    I had the same problem with a different user and managed to fix it:

    Originally, some folders and files were not owned by my user's own group cweiske but the generic users:

    cweiske@pixy:~/.cache/thumbnails$ ls -lah
    insgesamt 352K
    drwx------   7 cweiske users   4,0K  5. Nov 2024  .
    drwx------ 159 cweiske users   4,0K 20. Okt 15:24 ..
    drwx------   4 cweiske users   4,0K  8. Jan 2017  fail
    drwx------   2 cweiske users   260K 21. Okt 15:52 large
    drwx------   2 cweiske users    68K 21. Okt 14:25 normal
    drwx------   2 cweiske cweiske 4,0K  5. Nov 2024  x-large
    drwx------   2 cweiske cweiske 4,0K  5. Nov 2024  xx-large
    
    cweiske@pixy:~/.cache/thumbnails$ ls -lah large/
    [...]
    -rw------- 1 cweiske cweiske 4,8K 15. Sep 14:38 ffb091f9a17195285ee36a28d5b0caa4.png
    -rw------- 1 cweiske cweiske  40K  1. Sep 08:33 ffd6db082f45660b38ae9fb2c2528554.png
    -rw------- 1 cweiske cweiske  13K 26. Aug 09:40 ffde0b6e931d57dc4e102a74366b364d.png
    -rw------- 1 cweiske users    23K 11. Mai 2022  ffe22a35fb6f6a7b6a00ade367d8cdab.png
    -rw------- 1 cweiske cweiske 101K 17. Jun 10:21 ffe2a50f3279dfad23a85971b589b369.png
    

    After changing that to my own user group the "A problem" banner was gone:

    cweiske@pixy:~/.cache/thumbnails$ chgrp -R cweiske .
    

    My groups:

    $ id
    uid=1000(cweiske) gid=1000(cweiske) Gruppen=1000(cweiske),20(dialout),33(www-data),100(users),124(docker),125(wireshark),127(vboxusers),994(blueman),1003(cj),1004(cweiske-home)
    
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