Hi,

Your expectation appears to be correct based on GitHub's current billing documentation.

For Copilot Business, each assigned license includes 1,900 AI credits per month. The credits are pooled at the billing entity level, so with 2 seats the expected included pool is 3,800 credits, while 5 seats should correspond to 9,500 included credits for the full monthly allowance.

More importantly, GitHub currently documents that adding licenses during the billing cycle increases the included AI credits pool immediately. So if the 3 additional seats were successfully assigned as Copilot Business licenses, the pool remaining at exactly 3,800 doesn't look like the expected behavior.

I'd check these points before treating it as a UI issue:

1. Verify that all 5 users actually have a Copilot Business seat assigned, rather than simply being organization members.
2. Check whether the additional seats were added to the same billing entity that owns the existing 3,800-credit pool.
3. Check the AI usage/billing view rather than relying only on the displayed pool in the Copilot UI.
4. Confirm whether the 3 additional seats were added during the current billing cycle. GitHub says that added licenses should increase the pool immediately, although the included credits for newly added seats can be prorated depending on the billing cycle.
5. If the licenses are definitely active but the billing/AI usage view still reports only 3,800 included credits, I'd treat that as a possible billing/UI synchronization issue and open a GitHub Support ticket with the organization name, number of assigned seats, and timestamp of the seat changes.

One useful distinction here is that “5 Copilot seats assigned” and “5 organization members” aren't necessarily the same thing. The credit pool is based on Copilot licenses, not simply the number of members in the organization.

So, assuming all 5 are active Copilot Business licenses under the same billing entity, I would expect the included pool to reflect the additional licenses rather than remain at exactly 3,800.