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Actualmente Fin responde en cuanto detecta un mensaje, incluso si el usuario todavía está escribiendo varios mensajes seguidos. Esto puede causar respuestas incompletas o confusas cuando el usuario aún no ha terminado su pregunta. Sería útil que Fin
Odd title I know, I’ll explain. When a Note appears in a conversation, teammate’s composer automatically switches to Note instead of Reply.I understand that the assumption here is that if we receive a note we’re usually leaving a note back, but this
In the snooze options for a chat, is there a way to set one of the options to be "last used"?I typically snooze chats to just before the start of one of my next shifts, so this would be very helpful and save me from going to "custom" every time to se
Please allow us the ability to toggle off Fin replies for a specific ticket where we do not want Fin to be a part of the conversation.
Hey Everyone!We have data of conversation, conversation parts, contact, and company to our datawarehouse, extracted using Intercom API.Now, we are trying to replicate one table that our client has built in the Intercom Reports which basically shows t
New Support Stack episode with @Dawn, AI Knowledge Manager at Fin. She's turned that vague instruction into a concrete 14-factor checklist you can run against any help article — the things that break AI retrieval and human comprehension at the same
Intercom should get rid of the Subject field in SMS conversations in the messenger. It’s misleading and useless since text messages don’t carry subject lines.
Our team would benefit from a simple integration between Intercom and RescueMe/LogMeIn (and other remote tools) that allows support agents to initiate remote assistance directly from a conversation. The goal is to generate a one‑click session link fo
c'est pratique de pouvoir définir les jours fériés par pays, mais on devrait pouvoir indiquer quel message reçoit le client selon le jour férié pour personnaliser l'expérience, par pays et par jour férié. Possible de remonter la demande d'amélioratio
I'd like to request that Intercom restore and improve touchscreen navigation and S Pen compatibility in the Inbox interface, specifically on my Samsung Galaxy S24 Ultra.What worked well before:Two or three years ago, using Intercom with the S Pen on
What I want is that when we write an article and we need to make sure a specific section is always highlighted/referenced by AI, we can indicate thisEx: certain actions are only possible if the client is working with a specific partner
When a caller has a hidden/private number, Intercom Phone cannot receive the caller ID and therefore has no phone number available for a callback.Today, these callers can still be presented with the option to request a callback, even though the callb
For teams doing this reconciliation today — is it entirely internal, or does anyone use an independent third party to verify a sample of Fin-reported resolutions against backend evidence?I’m especially curious where the Fin outcome has a commercial c
We recently integrated the Intercom Messenger widget on our support portal at cepcutapk.com to assist visitors with troubleshooting guides and template downloads. However, several mobile visitors browsing through our tutorials for capcut video projec
Connector bug for your reportSymptom: create_article and update_article fail with "This connector requires additional permissions. The user needs to reconnect it from connector settings." Reconnecting doesn't help, because it isn't a real permissions
Enable users to view a public article in the Help Center while logged in, and via a direct link without being logged in, without having to duplicate the article→ Users : can view the article through the Help Center if they are connected→ Can also vie
Hi,We’re experiencing an issue with the Calendly integration inside the Intercom Messenger on iOS.The Calendly app is installed and configured in our Intercom workspace. The booking flow opens correctly and allows the user to select a date/time and e
The search bar on the modern Help Center template doesn't return results for queries under 3 characters. For example, searching "플랜" (plan) or "가격" (price) returns no results, while "플랜이" or "가격은" (the same root word with a particle attached) works f
Hello! Since view columns are stored locally in the browser’s cache, and clearing the cache resets the view columns' data to default, I developed a Tampermonkey userscript for my team to preserve selected/ordered table columns per view. Yesterday and
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