Touchpoints enables government agencies to solicit and process user feedback to support continuous improvement of public service delivery.

Touchpoints is a web application that makes it easy to deploy compliant feedback forms easily and quickly. Additionally, Touchpoints provides features specific the domain of Customer Experience in the US Federal Government.

GSA's Federal Acquisition Service (FAS) is developing Touchpoints in-house by the Feedback Analytics Team, within the Technology Transformation Services' Office of Products and Programs (OPP).

Touchpoints is live at https://touchpoints.digital.gov.

A current Demo version is live at https://touchpoints-demo.app.cloud.gov/index, and government customers are encouraged to sign up and try it out.

See the Touchpoints wiki for more information about:

• Technical product documentation
• Product team responsibilities
• User guidance

We are tracking the work for Touchpoints on our internal kanban board.

Issues and ideas that we want to keep track of for later are noted in GitHub Issues.

See LICENSE