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The future of physical AI and service robots in customer service: A robot manufacturer’s perspective

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  1. National University of Singapore, Singapore, Singapore

    Jochen Wirtz

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Wirtz, J. The future of physical AI and service robots in customer service: A robot manufacturer’s perspective. AMS Rev 16, 26 (2026). https://doi.org/10.1007/s13162-026-00355-y

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