Refund and Returns Policy

Thank you for shopping with us at PPEO. We strive to provide you with high-quality products and excellent customer service. This Returns and Refunds Policy outlines our guidelines for returns and refunds, specifically related to international orders.

1. International Orders

1.1 Refunds
Due to the high logistics costs and the inability to intercept or retrieve packages once they have been dispatched internationally, we are unable to offer refunds for international orders after shipment, including shipping fees.

For orders cancelled before shipment, a refund may be issued; however, a 5% payment processing fee (charged by credit card/payment providers such as Stripe or PayPal) will be deducted from the total refund amount.

1.2 Returns
We do not accept returns for international orders once the goods have been shipped. Customers are strongly advised to carefully review all product details, specifications, sizes, and colors before placing an order.

2. Damaged or Defective Items

2.1 Exceptions: In the rare event that you receive a damaged or defective item in your international order, please contact our customer support team with detailed information and photographic evidence. We will assess each case individually and provide appropriate assistance or compensation, if applicable.

3. Lost or Missing Packages

3.1 Responsibility: Once an international order has left our facility and is in transit, we are not responsible for any lost or missing packages. We recommend contacting the carrier or your local customs office for further assistance in locating the package.

4. Order Cancellation

4.1 Inability to Cancel: We are unable to cancel international orders once they have been shipped, including the associated shipping costs. We strongly advise reviewing your order carefully before finalizing the purchase.

Please note that this Returns and Refunds Policy pertains specifically to international orders. For our complete policy regarding returns and refunds, please refer to the corresponding section on our website.

If you have any further questions or concerns regarding returns and refunds, please contact our customer support team. We are here to assist you.