Scale onboarding. Reduce friction. Prevent churn.
Userflow gives Customer Success teams control with an in-product system that guides users forward, and an Adoption Agent that completes tasks for them, without adding to your team's workload.
Stop reacting. Start resolving.
Customer Success teams are often stuck in reactive mode.
Users get stuck.
Tickets come in.
Adoption stalls. Renewals become risky.
Userflow embeds guidance inside your product, so users get clarity before they escalate. And when a request only closes by doing the work, the Adoption Agent finishes the task. Fewer tickets. More momentum.
Let the Agent finish the task
Some requests only close when somebody does the work. Adoption Agent can now run those multi-step tasks for your customers instead of explaining them.
Build a task once, the same way you'd build any flow, and the Agent runs it on request
The Agent pauses to ask for what only the customer knows, then resumes
Step-level analytics show which runs succeed and exactly which step breaks the ones that don't
When a customer needs a person, don't make them wait
The Adoption Agent guides most users to done on its own. When it can't, Adoption Agent Handoff gives them a one-click path to your team, so no conversation reaches a dead-end.
Route users to live chat the moment they ask for a human
Catch dead ends from negative feedback or unanswered questions
Track every handoff by source, trigger, and click
Ryo Chiba
Co-founder
“Topic saw a 30–50% churn reduced to nearly zero after implementing structured in-app guidance with Userflow.”
30%-50%
churn reduction